SPA ETIQUETTE

About Us

Napa Valley Massage & Wellness is a private practice specializing in therapeutic massage therapy and skin care. Most of our staff have been with us since we opened our doors in 2010. Upon arrival (dont forget your library voices), Find your way to the right into the lobby, relax on the sofa and fill out an intake form, Enjoy our self service organic tea selection on the bar before your therapist brings you into the treatment room.  Once taken in, we will ask you a series of questions regarding your health and what you expect to gain from your time here. Whether you are just visiting the area or a napa local looking for a massage place to call yours, we are here to get to know you and seek out the best steps toward being well. Depending on your staff members scope of practice, we can guide you in stretching, diet, exercise and skin care tips.

We happen to be located in a small farmhouse in downtown napa. We are walking distance to many fine dining restaurants, hotels and shops. We have an intimate waiting area that seats 7. The parking lot for the spa is across the street and free for 3 hours weekdays and free all day weekends. There is street parking as well but the side of the building is reserved for the neighboring church.

Couples & Groups

We have 7 beds and can accommodate 7 clients at one time, If your group is larger, we can break you up into two groups. The location makes it easy to walk around downtown in between appointment times. You can bring in whatever you wish while you are waiting for your friends to finish treatments, as long as it is not disruptive to the start time of treatments. We have a long table in the waiting room where guests can bring in their own snacks. We provide wine glasses, napkins etc. Please unwind quietly and keep in mind that others could be in session unless you’ve booked the entire spa for your group. 

Please be advised that adding services that add time to your treatment is not always possible the day of your treatment because of other bookings. The intake form has services you can add on if you would like to enhance your treatment time.


We have 3 couples rooms and 1 singles room so booking a party with eveyrone in separate rooms is not possible. We suggest that all participants choose treatments that are roughly the same length of time. This will avoid one guest leaving the room while another is still receiving their treatment. Each couples room has curtains separating your friends dressing area from yours

Amenities

We are a massage & facial spa. Our temperature controlled rooms are well appointed for your comfort with memory foam beds and the option of heat or no heat. Each room has a comfy 2 person sofa. We offer robes complimentary to wear during pre treatments such as our warm foot soak or dry sauna. These offerings are by appointment only so we need to know ahead of time if youd like to add them to your service because they add time. Couples can enjoy candle lit rooms by request. Every client is offered warm steamy towels at the end of each service. All of our products are showerless and meant to dissolve their non greasy botanicals intot the skin. 

We do not offer showers or hot tubs on site. We are within walking distance to a downtown health club (Exertec) that has a hot tub, sauna, steam room and indoor pool with locker rooms and showers. We are not affiliated with the health club, they are merely 2 blocks away from us and you can walk -in without an appointment and enjoy their facilities for $15 per person. 

Your satisfaction is guaranteed. We work tirelessly to ensure you receive the best massage and facial possible.

We have a 24 hour cancelation policy for groups less than two. 72 hours for groups more than two.

Booking

For booking a party, We ask that one person in your group collect the names and services of each to attend and Email us. We will review the information and input it into our system and then call you to confirm your appointment and answer questions. 

To secure an appointment we need credit/debit card information. The person responsible for booking may provide their information and be responsible for all appointments. Please keep in mind that minor adjustments to the number of guests can be made up to 72 hours prior to the event. Cancellation of a group must be done at least 3 days prior to the scheduled date.

Upon Arrival

Please arrive about 10 minutes prior to your scheduled appointment. This will allow you time to relax, have a drink of water and fill out the intake form.

In order for us to be prepared for you and on time, please try not to change your treatment upon walk in. Please call ahead if you need to change anything. This part is very important: We make every effort possible to accommodate our guests but arriving late could effect the length of your treatment. We are not responsible for giving discounts to people who arrive late. Due to numerous factors we may have to end your treatment within the time allotted. We strongly suggest that you arrive in town early and take advantage of the many things to do. If you are driving from the Bay Area please leave earlier than you think you should, traffic can be unpredictable. The cancelation policy is valid for everyone in the party. To avoid any extra charges to card holder, please show up with everyone that has been reserved. Any cancellations with less than 24 hours of notice are subject to a cancelation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

Automatic gratuity of 20% is added for treatments that are 2 or more hours in length and for parties of 3 or more.